Joe Popper

Author name: Joe Popper

Blog, March 2025 Blogs

A Deep Dive Into the Six Elements of Cyber Resilience

The reality of facing a cyberattack isn’t a matter of if but when. The threat landscape has grown increasingly complex, and while traditional cybersecurity focuses on prevention, it’s not enough to combat every potential breach. If a cybercriminal outsmarts your security strategy, you want your business to make it out on the other side.

That’s where cyber resilience comes into play—a strategic approach that equips businesses to anticipate, withstand, recover from and adapt to cyber incidents. Think of it as your business’s ability to bounce back stronger, ensuring continuity no matter what comes its way.

The question is: Are you ready to make your business resilient? If you are, it’s time to focus on the core elements of cyber resilience to safeguard your business and protect what matters most.

The core elements of cyber resilience

Cyber resilience is about more than just implementing the latest tools. It’s a comprehensive framework built on six key elements that strengthen your ability to navigate and mitigate risks effectively:

Cybersecurity
Effective cybersecurity policies are the cornerstone of resilience. This involves proactive defense measures such as regular security assessments, threat intelligence and real-time monitoring. These practices help identify vulnerabilities and close gaps before attackers can exploit them.

A strong cybersecurity framework not only prevents breaches but also provides the groundwork for all other elements of resilience.

Incident response
No system is foolproof. That’s why having a well-defined incident response plan is critical. This plan outlines the steps your team should take during a breach—detecting the threat, containing the damage and initiating recovery protocols.

A quick, coordinated response minimizes downtime and ensures a smooth return to normal operations.

Business continuity
Imagine losing access to customer data or critical systems for even a few hours. Business continuity planning ensures your operations remain functional during and after a cyberattack.

By leveraging backup systems, disaster recovery plans and redundancies, you can keep serving customers while mitigating the long-term financial and reputational impact of a breach.

Adaptability
The cyber landscape evolves rapidly, with attackers constantly finding new vulnerabilities. Adaptability means keeping your defenses up to date by learning from past incidents, monitoring trends and implementing cutting-edge technologies.

A flexible approach ensures your business can address emerging risks without falling behind.

Employee awareness
Employees are often the first point of contact for cyberthreats, making their awareness and training vital. Phishing emails, ransomware and social engineering tactics are just a few ways attackers target your workforce.

Regular education sessions help employees recognize red flags, report incidents promptly and act as an active line of defense against breaches.

Regular compliance  
Compliance with cybersecurity regulations isn’t just about avoiding penalties—it’s about protecting your customers and your reputation. Adhering to industry standards demonstrates a commitment to safeguarding sensitive data and instills confidence in your business. It also ensures you’re prepared for audits and other legal obligations.

Each of the above elements reinforces the others, creating a holistic approach to resilience. Together, they ensure your business can maintain operations, protect customer trust and recover quickly from incidents.

Let’s build a resilient future together

No business can achieve true resilience overnight, but every small step brings you closer. Whether it’s implementing proactive measures, developing a robust incident response plan or training your employees, the journey to resilience starts with a commitment to act.

We’re here to help. Let us guide you through the complexities of cyber resilience planning and show you how to protect your business from potential threats.

Contact us today to start building a stronger, more secure future for your business. Because when it comes to resilience, every second counts.

Blog, February 2025 Blogs

Third-Party Risks: How You Can Protect Your Business

Most businesses today depend on third-party partners. These partners could provide products, services or even expertise that help keep your business running and reach your goals. But sometimes, these relationships get tested when a data mishap or a cybersecurity incident at the vendor end snowballs into a major issue for you.

That’s why it’s important to understand how third-party risks can impact not just your business operations, finances or brand but also your business’s future.  In this blog, we’ll discuss the key third-party risks that can make you vulnerable and share best practices for building a resilient third-party risk management strategy.

How third parties compromise your security?

Your partners can sometimes expose you to unexpected risks. So, knowing where these vulnerabilities stem from makes it easier to protect your business.

Here are some of the most common third-party risks that can compromise your business:

  • Third-party access:  At times, you’ll have to give your third-party partner access to your sensitive data or systems. If the partner experiences a data breach, your data could be exposed, turning your business into a victim.
  • Weak vendor security: When you partner with a third party, they, by default, become part of your supply chain. If they don’t have adequate security measures, your risk increases, especially if they have indirect access to your critical information.
  • Hidden technology risks: A security flaw in third-party software or pre-installed malware in hardware can leave your business vulnerable to external threats. Attackers can exploit the compromised software or hardware to launch an attack on your systems.
  • Data in external hands: Many businesses today entrust their data to third-party storage providers. Even though this makes for a good business decision, don’t overlook the fact that this decision also comes with its share of risks, as a breach at the provider end can compromise your data as well.

Best practices for managing third-party risks

Here are some best practices to help you mitigate third-party risks:

  • Vet your vendor: Before signing a contract, thoroughly vet your vendor. Don’t commit to them without conducting background checks, security assessments, reviews of track records and evaluation of security policies. Also, ask for certifications and evidence of compliance with industry norms.
  • Define expectations: You can’t take a chance on your business. Draw up a contract that clearly outlines your expectations on security, responsibilities and liabilities. Ensure you have a clause that makes it mandatory for the vendor to maintain certain security standards at all times and makes them obligated to report any or all security incidents.
  • Be transparent: Your vendor plays a key role in the success of your business. So, it’s in your interest to establish open lines of communication with your vendors about security. Make it a standard practice to share updates on evolving threats and vulnerabilities. Also, encourage your partner to be transparent and report any security concerns promptly.
  • Stay vigilant: You can’t just assess your third-party vendor once and assume they will always stay secure. The threat landscape is constantly evolving—what if your vendor isn’t? Continuously track their security posture by conducting periodic security assessments, vulnerability scans and pen testing.
  • Brace for the worst: Things can go wrong, and sometimes they do without warning. Have a detailed incident response plan that lays out procedures for dealing with security breaches involving third-party vendors. In your comprehensive plan, clearly define roles, responsibilities and communication protocols. Also, conduct regular mock drills to improve your preparedness.

Build a resilient business

The future of your business relies on how your customers perceive you. Customer trust is hard to win and easy to lose. Even if you have done everything to protect your customers, one mistake by a third-party vendor can destroy your reputation and your customers will hold you responsible.

Don’t let a third-party breach damage your reputation. Take control of your security posture.

Contact us today for a comprehensive assessment of your third-party risk management strategy. We can help you build a robust defense to protect your business, your data and your reputation.

Blog, February 2025 Blogs

How IT Service Providers Can Help Manage Your Third-Party Risks

Running a business requires reliance on multiple external partners, such as suppliers and vendors. These partnerships help keep your day-to-day operations running. However, they come with a challenge: each third party introduces risks, and if those risks aren’t managed properly, your business could face disruptions or worse. Supply chain attacks are no longer a rare occurrence. They’re happening daily, targeting businesses of every size. The good news is that an IT service provider can act as your shield, reducing risks and protecting your operations.

 Here’s how they help you stay ahead of the game

 
  • Risk assessment and due diligence Knowing where risks exist is the first step to managing them. IT service providers can conduct thorough evaluations of your vendors. They don’t just stop at surface-level checks; they dig deep into compliance records, past security incidents and their existing vulnerabilities.This isn’t about instilling fear. It’s about giving you clarity. When you understand which vendors pose risks and where your vulnerabilities are, you’re in a much stronger position to decide which partners to trust and how to protect your business.
  • Expertise and resources Your expertise lies in running your business well, not navigating the complexities of cyberthreats. That’s where IT service providers come in. They bring specialized tools and skills that are often out of reach for most businesses, such as penetration testing, real-time monitoring and incident response.Think of them as your outsourced security experts who work tirelessly behind the scenes. While you focus on business growth, they handle the risks, ensuring your operations remain secure.
  • Continuous support One-off assessments aren’t enough. Risks evolve and so do your partners’ security vulnerabilities. IT service providers offer ongoing monitoring, acting as your watchtower in an ever-changing threat landscape. It’s not a “set it and forget it” approach. It’s a proactive, hands-on system that keeps your business safe. If something suspicious comes up, they don’t wait for it to escalate. They act immediately, minimizing damage and ensuring your operations keep running without hiccups.
  • Cost-effectiveness Let’s face it: Managing risks sounds expensive. And you tried to replicate what an IT service provider offers on your own, it would probably be even more expensive. Building an in-house team with the same level of expertise isn’t just costly—it’s often unnecessary. An IT service provider gives you enterprise-level protection without the hefty price tag. You get maximum protection for your investment, letting you focus on your business without worrying about overspending.
  • Scalability As your business grows, so do your risks. An IT service provider ensures that your security measures scale alongside your needs. Whether adding new vendors, entering new markets or expanding operations, they adapt with you. This flexibility means you’re never left exposed, no matter how complex your operations become.

Ready to take control of your third-party risks?

Ignoring third-party risks isn’t an option, but tackling them alone isn’t your only choice. The right IT service provider, like us, empowers you to face risks confidently, ensuring your business remains secure while you focus on what matters most: business growth. Ready to take charge? Let’s start the conversation. Speak with our experts today and discover how we can help you build a stronger foundation for success. Together, let’s prepare your business for whatever comes next.
"A cartoon-style illustration of a businessman in a sharp suit holding a cyber insurance policy, looking relaxed and confident in a modern office setting with tech elements like a laptop and cybersecurity icons in the background."
Blog

Why Your Business Needs Cyber Insurance Now More Than Ever

In today’s digital age, cybercriminals are no longer targeting only the big players. Small and medium-sized businesses (SMBs) are increasingly in the crosshairs, as highlighted in our article, How Cybercriminals Are Stealing from You (And How to Stop Them). One of the most important safeguards against these escalating threats is cyber insurance. Let’s dive into why it’s critical for your business.


The Growing Threat of Cybercrime

The global cost of cybercrime is projected to reach a staggering $10.5 trillion annually by 2025. For context, that’s more than the combined economies of Germany and Japan. These attacks aren’t random; they’re highly organized operations designed to steal money, disrupt businesses, and exploit vulnerabilities.

Our article on cybercrime illustrates how even simple phishing scams can lead to catastrophic losses. Imagine your Accounts Receivable clerk’s email being compromised, leading to a $120,000 invoice being diverted to a hacker. Would your business be able to absorb a loss like that without significant financial and reputational damage?


Cyber Insurance: Your Safety Net

While preventive measures like Multi-Factor Authentication (MFA) and phishing protection are essential, they are not foolproof. Hackers are constantly evolving their tactics, and no business is entirely immune. This is where cyber insurance comes in:

  1. Financial Protection: Cyber insurance provides a financial safety net in the event of an attack. Whether it’s compensating for stolen funds, covering operational downtime, or addressing legal liabilities, cyber insurance ensures your business can recover without bearing the entire financial burden.
  2. Regulatory Compliance: Many industries, including healthcare and finance, have strict data protection regulations. Cyber insurance helps you comply with these regulations and can cover fines or penalties in case of non-compliance.
  3. Crisis Management Support: Cyber insurance policies often include access to incident response teams who can quickly mitigate the damage of a cyberattack. This includes forensic analysis, public relations, and legal support to manage the fallout effectively.
  4. Peace of Mind: Knowing you have coverage allows you to focus on growing your business instead of worrying about worst-case scenarios.

Why Cyber Insurance is No Longer Optional

In the real-world phishing example discussed in our previous article, MyCompany.com chose to absorb the $120,000 loss to maintain its relationship with the client. However, not every business has the resources to make such a decision. Cyber insurance ensures that you don’t have to choose between financial ruin and customer retention.

Moreover, cyber insurance policies often require businesses to implement security measures like MFA, which further strengthens your defenses. By obtaining coverage, you’re not only protecting your finances but also improving your overall security posture.


How to Get Started

At Popper Tech Team, we specialize in helping SMBs navigate the complex world of cybersecurity and cyber insurance. We work with you to implement the necessary safeguards, ensure you meet insurance requirements, and build a strong defense against cyber threats.

Don’t wait until your business becomes another statistic. Learn more about protecting your company by reading How Cybercriminals Are Stealing from You (And How to Stop Them) and contact us today to explore your cyber insurance options.


Conclusion
Cyber insurance isn’t just an expense—it’s an investment in the future of your business. With cybercrime on the rise, it’s no longer a question of if you’ll be targeted but when. Be proactive. Protect your business, your clients, and your reputation with cyber insurance today.


For more insights and personalized support, reach out to Popper Tech Team. We’re here to keep your business safe and secure in an ever-changing digital landscape.

 

Joe Popper

The OG of IT

"A cartoon-style illustration of a thief wearing a black and white striped shirt, a mask, and a beanie, running off with a bag of money with a dollar sign on it, emphasizing cybercriminal activity."
Blog

How Cybercriminals Are Stealing from You (And How to Stop Them)

 

Cybersecurity threats are growing at an alarming rate, and Popper Tech Team is at the forefront of the battle. We spend countless hours not only defending against these threats but also educating clients and prospective customers about the risks they face. Yet, time and again, we hear the same misconceptions:

  • “I don’t have anything of value.”
  • “I’m too small to be a target.”
  • “They don’t go after companies in my industry.”
  • “It won’t happen to me.”

Let’s be clear: these assumptions are dangerously inaccurate.

The Scale of the Threat

To truly understand your risk, it’s essential to grasp the scope of the problem. The global malware industry is projected to reach a staggering $10.5 trillion by 2025. To put that into perspective, that’s about 10 cents out of every dollar in the world economy, which itself is estimated to reach $110 trillion by then. Imagine losing an economy the size of Germany and Japan combined—every year—to cybercrime.

Cybercriminals aren’t amateurs tinkering in basements. They operate like well-funded corporations with specialists, hierarchies, and global reach. Their full-time job? Stealing your money, your data, and your peace of mind.

How You Become a Target

Think you’re too small to be noticed? Think again. If you’re online, you have an IP address—your digital “phone number.” Hackers use automated tools that systematically scan and attack every IP address they can find, regardless of who you are or what you do. They aren’t picking targets; they’re fishing—and anyone in the water is at risk.

And fishing quickly turns into phishing. Hackers buy and sell email addresses on black markets, using them to send fraudulent emails. These emails might pose as your CEO asking for money, or they might lure you into revealing passwords. Once they’re in, they can escalate their attacks—potentially draining your bank account or worse.

A Real-Life Example

Let’s break down how a simple phishing scam can cost your business big:

  1. A hacker successfully targets your Accounts Receivable (AR) clerk via a phishing email.
  2. They log into the clerk’s email account and look for outgoing invoices.
  3. Let’s call your company MyCompany.com and your AR clerk JulieAR@mycompany.com.
  4. Let’s call your client Bigcompany.com and their AP clerk, JaneAP@bigcompany.com.
  5. The hacker creates an email rule in JulieAR’s email account to divert any replies from JaneAP into the trash folder, so JulieAR never sees them.
  6. The hacker—posing as JulieAR—emails your customer’s Accounts Payable (AP) department (JaneAP@bigcompany.com) with a request like this:

Hi Jane AP,

I wanted to follow up on your invoice #123456 for $120,000. Do you have everything you need? When will you be processing payment?

 

7. Your customer’s AP department replies, “We’ll process this next Friday.”  Which JulieAR never sees because it was diverted to the trash. Then, the hacker posing as JulieAR sends a follow-up:

Thanks, Jane AP,

One more thing, we’ve updated our banking details. Please send payment to:
Routing: 111222333
Account: 444555666

 

If you don’t have proper controls in place, your customer just wired $120,000 to a criminal. And JulieAR? She’ll only realize the issue when she calls JaneAP to find out why your company hasn’t received the payment for $120,000. Worse, is the loss yours or your client? Do you want to have that argument with your client? In this real world example, mycompany.com chose to eat the loss rather than anger the client.  Apply this example to your company. What is the largest invoice you send out monthly on average? Can your company sustain a loss of that size? What happens if they target more than one of your clients? At what point does this damage your business reputation or impact your ability to do business?

How You Can Fight Back

The good news? This entire attack can be stopped in its tracks with the right safeguards. Multi-Factor Authentication (MFA) is one of the simplest, most effective tools to prevent unauthorized access. By requiring a second form of verification (like a text message or app prompt), you make it exponentially harder for hackers to break in.

At Popper Tech Team, we help businesses like yours implement robust cybersecurity measures, including MFA, phishing protection, and more. Our goal is to keep your business safe so you can focus on what you do best.

 

Related

Why Your Business Needs Cyber Insurance Now More Than Ever

 

Joe Popper

The OG of IT

A cybersecurity professional managing access controls on a digital interface, representing Privileged Access Management (PAM) solutions for enhanced security and compliance.
Blog

Why You Need PAM to Meet Cyber Insurance Requirements

In today’s digital landscape, the frequency and sophistication of cyberattacks are escalating, leading to a surge in data breaches and associated costs. To mitigate these risks, organizations are increasingly turning to cyber insurance. However, obtaining such coverage now demands stringent security measures, with Privileged Access Management (PAM) emerging as a pivotal requirement.

Understanding Cyber Insurance Prerequisites

Insurers are enforcing rigorous security protocols to qualify for cyber insurance, including:

  • Eliminating Local Administrator Rights: Restricting users from having perpetual administrative privileges reduces the risk of unauthorized access through compromised credentials.
  • Adopting Least Privilege Principles: Granting users only the access necessary for specific tasks, and revoking it immediately afterward, minimizes potential attack vectors.
  • Implementing Multi-Factor Authentication (MFA): Requiring multiple forms of verification ensures that access is granted only to authorized individuals.
  • Utilizing Password Management Tools: Enforcing strong password policies and monitoring for compromised credentials enhance overall security.
  • Maintaining Robust Network Security: Deploying firewalls, intrusion detection systems, and regular security audits fortifies the network against threats.
  • Conducting Employee Security Training: Educating staff to recognize and respond to potential security threats reduces the likelihood of successful attacks.

The Role of PAM in Meeting Insurance Criteria

Privileged Access Management (PAM) is instrumental in fulfilling these insurance prerequisites by:

  • Enforcing Least Privilege Access: PAM solutions ensure users have only the necessary access for their roles, reducing the risk of internal threats.
  • Automating Access Controls: By automating the granting and revocation of privileges, PAM reduces human error and enhances compliance.
  • Monitoring and Auditing Activities: Continuous oversight of privileged accounts helps detect and respond to suspicious activities promptly.
  • Enhancing Credential Security: PAM tools manage and secure passwords for privileged accounts, preventing unauthorized access.

Implementing a robust PAM solution not only aligns with cyber insurance requirements but also strengthens your organization’s overall security posture, safeguarding critical assets against evolving cyber threats.

At Popper Tech Team, we integrate advanced PAM solutions into our cybersecurity offerings, ensuring our clients meet insurance standards while maintaining optimal security.

A composite image showing an accountant in two contrasting office environments. On the left, the accountant is surrounded by towering stacks of paperwork in a cluttered, traditional office. On the right, the same accountant is in a pristine, modern office with a clean desk, minimalistic decor, and no paperwork, symbolizing the transition from manual accounting to digital solutions.
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Is Your Accounting Department Efficient? Here’s How QuickBooks Online Can Transform It.

A composite image showing an accountant in two contrasting office environments. On the left, the accountant is surrounded by towering stacks of paperwork in a cluttered, traditional office. On the right, the same accountant is in a pristine, modern office with a clean desk, minimalistic decor, and no paperwork, symbolizing the transition from manual accounting to digital solutions.

Managing an accounting department can often feel overwhelming, even with a great team and tools in place. But is your accounting department truly efficient? We recently helped a company streamline their accounting processes, reducing their effort by 80%, even though they already had an efficient system and a skilled team.

Here’s how we did it—and how you can too.


The Challenge: A Heavy Accounting Workload

This particular company had a team consisting of one full-time accountant and a consultant who worked one day a week. Despite their expertise, the manual workload was significant and time-consuming.

As someone who has used QuickBooks for over 25 years, I know how transformative the right tools can be. That’s why we introduced them to QuickBooks Online (QBO).


Why QuickBooks Online?

QuickBooks Online is a game-changer for accounting departments because it excels at handling repetitive processes, freeing up valuable time for teams to focus on more strategic tasks.

Here’s how it worked for this company:


The Solution: Migrating to QuickBooks Online

We migrated the company’s accounting system to QBO, and the transformation was immediate. Here’s what we implemented:

1. Linking Bank Accounts and Credit Cards

We connected their bank accounts and credit cards to QBO. This integration reduced data entry time dramatically. QuickBooks Online automatically categorizes expenses with a 92% accuracy rate, saving hours of manual effort.

2. Attaching Bills and Receipts

One of QBO’s standout features is the ability to attach bills and receipts to transactions, streamlining document management:

  • You can manually drag-and-drop files into QBO.
  • You can use the new email feature: simply email bills and attachments to your QBO account, and it will automatically create a bill and attach the receipts if there are any.
  • Or, take advantage of automation: We created a rule in Outlook that automatically forwards bills to QBO. Now, when a bill arrives in the inbox, all it takes is the click of a button to forward it. From there:
    • QBO automatically creates a bill.
    • The email attachments are linked directly to the bill in QBO.

This eliminates the need for manual data entry and paper filing, allowing the team to focus on more valuable tasks while keeping everything neatly organized.

3. Simplifying Reconciliation

Reconciliation, once a time-consuming task, is now a breeze:

  • The company reconciled 2 bank accounts and 3 credit cards, with hundreds of transactions, in just 5 minutes per account.
  • QBO even downloads bank and credit statements automatically, further reducing manual work.

4. Streamlining Vendor Payments

Paying vendors is now seamless with QBO’s ACH payment facility:

  • No need for paper checks or envelope stuffing and stamping, another reduction in manual work.
  • Just schedule the payment, and QBO handles the rest, including sending payment confirmation emails to vendors.

5. Real-Time Financial Access

QBO’s mobile app provides real-time financial data, enabling you to access your financials anytime, anywhere.


The Results: Dramatic Labor Savings

After implementing QBO, the company experienced incredible labor savings. The time required to close their monthly books dropped significantly, effectively giving them back the equivalent of a full-time employee.

Additionally, the real-time financial insights from QBO improved decision-making and boosted overall efficiency.


Could Your Accounting Department Use a Boost?

If your accounting team is bogged down with manual tasks, it might be time to consider QuickBooks Online. From automated transactions to streamlined reconciliations, QBO can revolutionize your accounting processes and save you countless hours.

Ready to make the switch? Let QuickBooks Online do the heavy lifting so your team can focus on what truly matters. See if you can reduce your accounting workload 80%.

 

Blog, January 2025 blogs

The Role of Leadership in Cyber Awareness: How Business Leaders Can Set the Tone

You invested in the latest security software and even hired a great IT team. However, one misstep by an unsuspecting employee and a wrong click on a malicious link later, you are staring at a costly breach that threatens to jeopardize the future of your business.

Scary right? But it doesn’t have to be your reality!

The best way to secure your business isn’t just through firewalls or antivirus alone. Your employees also play an equally critical role in protecting your business. When employees lack adequate security training, they can become easy targets and fall prey to phishing scams or malicious malware.

That’s where your role as a business leader becomes crucial. You have the power to steer your team to embrace a security-first culture. In this blog, we will show you how prioritizing continuous training and support can transform your workforce into your greatest cybersecurity ally.

Why prioritize employee cyber awareness training?

Your employees are like the guardians of your castle. But they must be equipped with the weapons and skills they need to defend you from your enemies.

Let’s explore how training empowers your employees to:

Identify and avoid phishing attacks: When employees have proper security training, they can spot the red flags in a suspicious email. They recognize the telltale signs like unfamiliar sender addresses, grammar errors or unexpected attachments. They also become more cautious when they see a suspicious link. This helps businesses like yours reduce risks by avoiding costly mistakes.

Practice good password hygiene: Training ensures your employees know why good password hygiene is so important and necessary to reduce cyber risks. They also learn the value of creating strong and unique passwords, how to use a password manager and the importance of employee accountability.

Understand social engineering tactics: Untrained employees can easily fall prey to manipulative behaviors. Training helps them spot if someone is impersonating a trusted individual to extract sensitive information. It also equips them with the knowledge of how to question and verify identities when they suspect someone is impersonating a trusted authority.

Handle data securely: A crucial aspect of employee cyber awareness training is educating your team on how to handle data securely. When employees are well-trained and get regular refreshers on storage practices and updated encryption methods, it can greatly reduce cyber risks.

Report suspicious activity: Effective training empowers employees to identify and report suspicious activities, such as unauthorized access attempts or unusual system behavior. Trained employees feel confident and are more likely to report issues, thereby preventing small issues from snowballing into serious security threats.

The importance of leadership in cybersecurity

As the leader of your team, you have the power to set the right tone and practices to ensure your business is protected. When employees see your commitment to improving cyber hygiene, they’re more likely to feel inspired and follow suit.

Here is how you can make a difference:

Communication is key: Make it clear to your employees that you take cybersecurity seriously. Ensure your workforce understands all security protocols, and explain all key information in an easy-to-understand and relatable language. Make communication a two-way street by encouraging your team to come back with feedback or questions so you can identify any gaps in the training.

 Set the standard: Instill a culture of cybersecurity best practices into every aspect of your business—whether it’s investing in software, third-party vendors or managing policies related to remote work and data management. Doing so will help you set the right foundation and culture, reinforcing the importance of staying vigilant and proactive.

 Empower your employees: Ensure your employees have access to password managers, multi-factor authentication and regular cyber awareness training. By empowering your employees, you can be confident that they will play an active role in protecting your business from threats.

 Promote continuous training and learning: Building an organization with a security-first culture requires time, dedication and continuous effort. Your employee training and learning, therefore, will have to be a continuous process, not an annual event. By investing in ongoing training and learning, you can ensure your employees are updated on the latest threats and security practices.

 Embrace security as a shared responsibility: Promote a culture where accountability is cherished as a shared value and every employee understands their role in protecting the business. When your team truly recognizes how their actions can impact the business, they can take more ownership and play an active role in securing your assets.

Wondering how to get started?

A boring, check-the-box training won’t cut it. Your team needs practical training that helps them stay ahead of evolving cyberthreats.

But don’t be overwhelmed! You don’t have to figure it out alone. We can help. As your trusted IT service provider, we can help you create comprehensive training tailored to your team’s needs.

Let’s work together to strengthen your defenses. Schedule a consultation today and see how we can help protect your business.

 

Blog, January 2025 blogs

Cybersecurity Starts With Your Team: Uncovering Threats and the Benefits of Training

When you think about cybersecurity, your mind might jump to firewalls, antivirus software or the latest security tools. But let’s take a step back—what about your team? The reality is that even with the best technology, your business is only as secure as the people who use it every day.

Here’s the thing: cybercriminals are intelligent. They know that targeting employees is often the easiest way into your business. And the consequences? They can range from data breaches to financial losses and a lot of sleepless nights.

So, let’s break this down. What threats should you be worried about, and how can regular training protect your team and business?

Common cyberthreats that specifically target employees

These are some of the main ways attackers try to trick your team:

  • Social engineering
    This is a tactic in almost all cybercriminal playbooks. Attackers rely on manipulation, posing as trusted individuals or creating urgency to fool employees into sharing confidential data or granting access. It’s about exploiting trust and human behavior rather than technology.
  • PhishingA popular form of social engineering, phishing involves deceptive emails or messages that look official but aim to steal sensitive information or prompt clicks on harmful links.
  • MalwareMalware refers to malicious software designed to infiltrate systems and steal data, corrupt files or disrupt operations. It often enters through unintentional downloads or unsafe websites, putting your data and functionality at risk.
  • RansomwareA specific kind of malware, ransomware, encrypts files and demands payment to unlock them. It’s one of the most financially damaging attacks, holding businesses hostage until a hefty ransom is paid.

Employee cyber awareness training and its benefits

You wouldn’t let someone drive your car without knowing the rules of the road, right? The same logic applies here. Cyber awareness training equips your team with the knowledge to spot and stop threats before they escalate. It’s about turning your employees from potential targets into your first line of defense.

The benefits of regular employee cyber awareness training are:

  • Fewer data breaches
    Well-trained employees are less likely to fall for phishing or other scams, which lowers the chance of a data breach.
  • Stronger compliance
    Many industries require security training to meet legal standards. By staying compliant, you avoid potential fines and build trust with partners.
  • Better reputation
    Showing a commitment to security through regular training shows clients and customers that you take data protection seriously.
  • Faster responses
    When employees know how to spot and report issues quickly, the response to any threat is faster and more effective, minimizing potential damage.
  • Reduced insider threats
    Educated employees understand the risks, minimizing both accidental and intentional insider threats.
  • Cost savings
    Data breaches come with huge costs, from legal fees to loss of customer trust. Training can lessen the chances of cyber incidents and save your company money in the long run.

So, where do you start?

Start with a solid cybersecurity program. This isn’t a one-and-done deal. It’s ongoing. Your team needs to stay updated on new threats and best practices. And it’s not just about sitting through a boring presentation. Make it engaging, practical and relevant to their daily roles.

By investing in your team, you’re not just boosting their confidence—you’re safeguarding your business. And in a world where cyberthreats evolve faster than ever, that’s a win you can count on.

Not sure how to do it alone? Send us a message. Our years of experience and expertise in cyber awareness training are exactly what you need.

Illustration of a frustrated client looking at a computer showing an error message, symbolizing customer service challenges.
Blog

When Customer Service Policies Hurt More Than They Help: Lessons from an IT Nightmare

Imagine losing access to critical business tools because of one overlooked email. This is exactly what happened to one of our clients, and the experience revealed some important lessons about customer service and IT management.


The Problem

Our company provides IT support to businesses. Recently, a client’s email and website for a secondary domain went down. The reason? An unpaid bill sent to a former employee who no longer worked there. As a result, the DNS hosting service lapsed, and all associated services stopped functioning.

While this wasn’t a business-critical emergency, it still required immediate attention. We stepped in to help resolve the issue, but what followed was a customer service nightmare.


The Roadblock

When we contacted the DNS hosting company, we identified ourselves as IT representatives of our client. Unfortunately, the hosting company refused to provide any information since we couldn’t answer their security questions. Even when the client’s COO got involved and explained that the account owner was no longer available, the company maintained its strict policy.

Their response? The only way to regain account access was to provide a notarized document requesting an account ownership change. Even after hours of escalation and pleading, we couldn’t get past this obstacle. It took several conversations just to confirm the service had been disabled due to nonpayment.


Why It Matters

While strict security policies are important—especially for critical infrastructure like DNS hosting—there should be a way for businesses to reclaim ownership of their accounts. In this case, our client’s alternate email was listed as a backup, yet the company’s rigid policy prevented them from using it to verify ownership.

As of writing this, the domain has been down for five days. We are still waiting for the notarized document to process. The delays and frustration could have been avoided with a more customer-centric approach.


Lessons Learned

This experience highlights the importance of having robust IT management practices and ensuring vendors prioritize customer needs. Here are some practical steps to prevent similar issues in your business:

Proactive IT Management

  1. Maintain Shared Access to Accounts
    Ensure multiple people have access to critical accounts like DNS and web hosting. Assign secondary contacts and keep security information up-to-date.
  2. Centralize Renewal Notifications
    Create an email group (e.g., renewals@yourcompany.com) that includes multiple team members. Use this for all recurring contracts to prevent missed notifications.
  3. Monitor Departed Employee Emails
    For key employees responsible for external accounts, monitor their email accounts for 12 months after departure.
  4. Monitor Secondary Domains
    Even if a domain isn’t business-critical, include it in your IT monitoring processes to avoid disruptions.

Choosing Reliable Vendors

  1. Evaluate Vendor Policies
    Before signing with a vendor, review their policies for resolving issues. Ensure they have clear, reasonable processes for account recovery and customer support.
  2. Choose Reputable Companies
    Work with vendors that understand local ownership laws and prioritize customer service. Avoid those with rigid policies that might drive away customers.

Reflection

Poor customer service experiences like this are a chance to evaluate your own policies. Ask yourself:

  • Are your policies helping or hindering your customers?
  • Do they make it easy for clients to resolve problems, or are they creating unnecessary frustration?

Final Thoughts

Customer service isn’t just about following policies—it’s about solving problems and building trust. By learning from experiences like this, we can create better systems, avoid unnecessary downtime, and ensure stronger client relationships.

How does your company handle situations like this? Have you ever faced a similar challenge? Share your story in the comments!


Need Help?

At Popper Tech Team, we help businesses avoid IT disasters like this with proactive management and expert support. Contact us today to ensure your critical infrastructure is secure and accessible when you need it most.

 

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